Car modifications and insurance
1 October 2024
Modifications to your car can affect your insurance – share information about how car modifications can affect insurance policies, the types of complaint we’ve seen and how we can help.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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StepChange’s Connected 2024 conference: full speech from Abby Thomas
19 September 2024
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.
Quarterly complaints data: Q1 2024/25
29 August 2024
View quarterly product complaints and services data about complaints received between April and June 2024.
The Consumer Duty one year on: full speech from Abby Thomas
1 August 2024
Read the full speech, given by Abby Thomas at an FCA event to mark the first anniversary of the Consumer Duty.
Quarterly complaints data: Q4 2023/24
12 July 2024
View quarterly product complaints and services data.
Annual complaints data and insight 2023/24
12 June 2024
Our annual complaints data is a review of our work over the course of the financial year, 1 April 2023 and 31 March 2024.
